FAQs
Find answers to common questions about shopping with Bedodour. If you need further assistance, please visit our Contact Us page.
Orders
How do I place an order?
Simply browse our collection, select your preferred sneakers and size, add the item to your basket, and proceed to checkout. Follow the steps to enter your delivery details and complete your payment securely.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at contact@bedodour.co.uk. We will do our best to help, but changes may not be possible once your order has entered processing or has been dispatched.
Will I receive an order confirmation?
Yes. Once your order has been placed successfully, you will receive an order confirmation by email. Please check your spam or junk folder if you cannot find it.
Shipping and Delivery
Where do you deliver?
We currently deliver to addresses within the United Kingdom.
How long does delivery take?
Our estimated total delivery time is 5–8 business days. Orders are usually processed within 1–2 business days, followed by an estimated transit time of 4–6 business days after dispatch.
Which delivery company do you use?
We use FedEx for our deliveries within the United Kingdom.
How can I track my order?
Once your order has been dispatched, we will email you a tracking number. You can use this number to follow your delivery through the FedEx tracking page.
When will my order be processed?
Orders are generally processed within 1–2 business days, Monday to Friday, excluding public holidays. Our daily order cut-off time is 2:00 PM UK local time.
What if my delivery is delayed?
Although we aim to deliver within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions or other circumstances beyond our control. If your order has not arrived within the estimated delivery period, please contact us and we will be happy to assist.
Returns and Refunds
What is your returns period?
We offer a 30-day return period from the date you receive your order for eligible returns. This policy does not affect your statutory consumer rights under UK law.
Are returns free?
Yes. Bedodour provides free returns for eligible items within our returns period. Please contact our support team before sending an item back so we can provide the appropriate return instructions and label.
What condition must returned sneakers be in?
For change-of-mind returns, items should be unworn, unused and in their original condition. You may try on sneakers indoors on a clean surface to check the fit. Please include the original shoe box, accessories and packaging where possible. These conditions do not limit your rights if an item is faulty or not as described.
How do I request a return?
To request a return, email us at contact@bedodour.co.uk with your order number and the reason for your return. Our team will provide the next steps and return instructions.
How long do refunds take?
Once we receive and assess your returned item, we aim to process eligible refunds within 7 days. The time it takes for the funds to appear in your account may depend on your payment provider. Your statutory refund rights and applicable legal deadlines will always apply.
Products and Sizing
How do I choose the correct shoe size?
Please check the size options and any available size guide on the relevant product page before placing your order. If you are unsure about sizing, contact our team and we will do our best to help.
Are the product images accurate?
We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings and device.
What if I receive a faulty or incorrect item?
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at contact@bedodour.co.uk. Include your order number and photographs where appropriate so we can help resolve the issue. Your statutory consumer rights are not affected.
Payments
Which payment methods do you accept?
Available payment methods are displayed at checkout. These may include major debit and credit cards, PayPal and supported digital wallets, depending on availability.
Is my payment information secure?
Yes. Payments are handled through secure payment processing services. Bedodour does not store your full payment card details on our website.
When will I be charged?
Your payment is processed when you complete checkout and place your order. You will receive an order confirmation by email once your purchase is successful.
Contact Us
How can I contact Bedodour?
If you have any questions about our products, orders, delivery or returns, please contact us using the details below:
Email: contact@bedodour.co.uk
Phone: +44 7888 618155
Address: 21A Craven Road, Reading, RG1 5LE, United Kingdom
Our team will be happy to assist you with your enquiry.