Privacy policy

Last updated: November 10, 2026

At Bedodour, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, browse our sneaker collection, or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Personal details, including your name, email address, telephone number, and billing or delivery address.
  • Order information, including products purchased, shoe sizes, order numbers, and order history.
  • Payment-related information required to process your purchase.
  • Customer communications and information provided when contacting support.
  • Technical information, such as IP address, browser type, device information, and website usage data where collected.
  • Marketing preferences and consent choices, where applicable.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.
  • Arranging product shipping and delivery.
  • Sending order confirmations and delivery updates.
  • Providing customer support.
  • Managing returns, exchanges, refunds, and cancellations.
  • Maintaining accounting and business records.
  • Operating and improving our website.
  • Protecting our store against fraud and unauthorised transactions.
  • Complying with applicable legal requirements.
  • Sending marketing communications where permitted and where required consent has been obtained.

3. Payment Processing

Payments are processed through the payment methods available at checkout, which may include Shopify Payments and PayPal.

Relevant payment information may be securely shared with the applicable payment service provider to authorise and complete the transaction.

Bedodour does not intentionally store complete payment card numbers or card security codes on its own systems.

4. How We Share Your Information

We may share relevant personal information with service providers where necessary to operate our business.

These may include:

  • Shopify, our e-commerce platform provider.
  • Payment service providers, including Shopify Payments and PayPal where applicable.
  • Delivery and shipping providers.
  • Website hosting and technology providers.
  • Professional advisers where necessary.
  • Government authorities and regulators where required by law.

We do not sell customers' personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions.
  • Maintain shopping cart sessions.
  • Remember customer preferences.
  • Improve website performance.
  • Understand how visitors interact with our store.
  • Support advertising and marketing activities where applicable.

Where required by UK law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may manage your cookie preferences through available website controls or your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to fulfil orders, provide support, manage refunds, maintain accounting records, and comply with legal obligations.

8. Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Request restriction of certain processing activities.
  • Object to certain uses of your personal information.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

You may also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

To exercise your rights, please contact us using the details below.

9. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable UK data protection laws.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where parental consent or other legal authorisation is required.

If you believe that a child has provided personal information in circumstances where this is not permitted, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies and practices.

We encourage visitors to review the relevant privacy policies before sharing personal information with third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

13. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Bedodour

21A Craven Road
Reading, RG1 5LE
United Kingdom

Email: contact@bedodour.co.uk
Phone: +44 7888 618155