Terms of service
Last updated: November 10, 2026
1. About These Terms
These Terms of Service govern your access to and use of the Bedodour website and any purchases made through our online store.
By visiting our website or placing an order, you agree to these terms, subject to your statutory rights under applicable consumer protection laws.
2. About Bedodour
Bedodour is an online retailer specialising in sneakers and footwear.
We aim to provide clear product information, transparent pricing, and a straightforward shopping experience for customers throughout the United Kingdom.
3. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with website security or functionality.
- Introduce malicious software or harmful code.
- Attempt to gain unauthorised access to our systems or customer information.
- Use our website in a way that disrupts services for other visitors.
4. Product Information
We make reasonable efforts to ensure that product titles, descriptions, photographs, specifications, prices, sizes, and availability are accurate and up to date.
Product features, colours, materials, sizes, and specifications may vary between individual listings.
Please review the relevant product page and available size information carefully before placing an order.
Products are supplied as new unless an individual product listing explicitly states otherwise.
5. Prices and Payment
Product prices are displayed in the currency indicated on our website.
Applicable delivery charges, discounts, and the final order total will be displayed during checkout before you complete your purchase.
Payments may be processed through Shopify Payments and PayPal, where available at checkout.
Orders are subject to successful payment authorisation and confirmation.
6. Orders and Acceptance
When you submit an order through our website, you are making an offer to purchase the selected products.
You will receive an order confirmation acknowledging that your order has been submitted.
Orders may be subject to additional checks relating to payment authorisation, product availability, or apparent errors.
If we are unable to fulfil an order, we will notify you and arrange any refund required by applicable law.
7. Delivery
Bedodour currently offers delivery within the United Kingdom, subject to delivery service availability for the customer's address.
Our estimated delivery schedule is:
- Order processing and handling: 1–2 business days.
- Standard shipping transit: 4–6 business days after dispatch.
- Estimated total delivery time: 5–8 business days.
- Orders are generally processed Monday through Friday, excluding applicable public holidays.
Our daily order cut-off time is 2:00 PM UK local time.
Orders placed after the cut-off may be processed on the next available business day.
Delivery estimates are not guaranteed dates and may vary due to carrier operations, public holidays, adverse weather, or other circumstances outside our reasonable control.
Available shipping methods and applicable delivery charges will be displayed during checkout.
Nothing in this section limits your statutory delivery rights.
8. Returns and Refunds
Our Return and Refund Policy explains how customers can request returns, exchanges, cancellations, and refunds.
We offer a 30-day return period for eligible products and free return shipping.
Standard change-of-mind returns require products to be unworn and in their original condition, subject to reasonable indoor inspection.
Faulty or incorrectly supplied products are handled in accordance with applicable UK consumer protection laws.
Please review our Return and Refund Policy before placing an order.
9. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to stop the order before dispatch.
Where statutory cancellation rights apply, you may still be entitled to cancel an order after dispatch, subject to applicable legal requirements and exceptions.
10. Product Availability
All products are subject to availability.
Product listings, designs, prices, sizes, and availability may be updated or changed from time to time.
If a product becomes unavailable after an order has been placed and we cannot fulfil it, we will contact you and arrange any refund required by law.
11. Promotions and Discounts
Promotional offers, discount codes, and special prices may be subject to additional conditions displayed at the time of the offer.
Unless otherwise stated, promotions cannot be applied retrospectively to completed purchases.
We reserve the right to correct promotional errors or amend offers where permitted by law.
12. Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, photographs, product descriptions, and page layouts, is owned by or licensed to Bedodour and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by law.
13. Website Availability
We aim to keep our website available and its information accurate.
However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We may update, suspend, or modify parts of our website when reasonably necessary, subject to applicable law.
14. Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.
This includes liability that cannot legally be excluded under applicable UK consumer protection laws.
Your statutory rights remain unaffected.
15. Privacy
Our Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or place an order.
Please review our Privacy Policy for further information.
16. Third-Party Services
Our website may contain links to third-party websites or services, including payment providers and delivery services.
These third parties may operate under their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites. This does not affect any rights you may have against us under applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.
Any updates will be published on this page with a revised date.
18. Governing Law
These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws and jurisdictional rights that apply to you.
Nothing in this section deprives consumers of mandatory legal protections.
19. Contact Us
Bedodour
21A Craven Road
Reading, RG1 5LE
United Kingdom
Email: contact@bedodour.co.uk
Phone: +44 7888 618155