Refund policy
Last updated: November 10, 2026
At Bedodour, customer satisfaction is important to us. We aim to make returns, exchanges, cancellations, and refunds as clear and straightforward as possible.
This policy applies to purchases delivered within the United Kingdom and does not affect your statutory consumer rights.
1. Return Window
We offer a 30-day return period from the date you receive your order for eligible products, including products you no longer wish to keep or items that do not meet your expectations.
For online purchases, UK statutory cancellation rights generally allow you to cancel within 14 days from the day after receiving your goods. You then have a further 14 days to return them after notifying us.
Our 30-day return policy provides an additional opportunity to request a return beyond the statutory cancellation period, subject to the conditions below.
Your statutory rights regarding faulty or incorrectly supplied goods remain unaffected.
2. Product Condition
Products supplied by Bedodour are new unless an individual product listing explicitly states otherwise.
For a standard change-of-mind return, sneakers must be unworn, unused, and in their original condition.
Customers may try shoes indoors on a clean surface to check the fit, as they reasonably would in a physical shop.
The original shoe box, packaging, accessories, and any included items should be returned where possible.
Items showing signs of outdoor wear, damage, or use beyond what is necessary to inspect the product may not qualify for a standard change-of-mind return. This does not affect your statutory rights concerning faulty goods.
3. How to Request a Return
To request a return, exchange, or cancellation, please contact our customer support team with:
- Your order number.
- The email address used when placing the order.
- The product you wish to return.
- The reason for your request, where applicable.
Please contact us before sending your product back so we can provide the appropriate return instructions.
4. Return Method and Return Labels
All returns are handled by mail.
Bedodour provides free return shipping for eligible returns within our 30-day return policy.
We will provide the appropriate return instructions and return label without additional return shipping charges.
Please do not send products to our business address unless our customer support team has specifically instructed you to do so.
5. Return Shipping Costs
Eligible returns under our 30-day return policy are free of charge.
If a product is faulty, damaged, incorrect, or does not conform to the contract, Bedodour will handle the return in accordance with applicable UK consumer protection laws.
6. Exchanges
We accept eligible exchange requests, including requests for a different shoe size, subject to product availability.
To request an exchange, contact us with your order number and the size or product you would like instead.
All exchanges are subject to confirmation by our customer support team.
If an exchange cannot be arranged, applicable refund and statutory rights will remain unaffected.
7. Refunds and Processing Time
Once your returned product has been received and assessed, eligible refunds will generally be issued to the original payment method.
We aim to process eligible refunds within 7 days after receiving and reviewing the returned product, subject to applicable statutory refund deadlines.
Where the law requires a refund sooner, the applicable legal deadline will take priority.
Your bank or payment provider may require additional time to make the refunded amount visible in your account.
8. Original Delivery Charges
Where statutory cancellation rights apply, we will reimburse the standard delivery charge paid for the original order as required by law.
Any additional amount paid for a more expensive delivery option may be excluded where legally permitted.
9. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as possible.
Please include your order number and a description of the issue. We may request photographs of the product and packaging to help us assess the situation.
We will review your request and provide an appropriate resolution in accordance with applicable UK consumer protection laws.
Your statutory rights regarding faulty or incorrectly supplied goods are not affected by this policy.
10. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to stop the order before dispatch. However, cancellation may not be possible once the order has entered the dispatch process.
If the order has already been dispatched, your applicable statutory cancellation rights will continue to apply.
11. Restocking Fees
Bedodour does not charge a standard restocking fee for eligible returns.
Any deduction from a refund will only be made where permitted by applicable law.
12. Your Consumer Rights
Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation.
This includes your rights concerning faulty goods, incorrectly supplied products, and cancellation of eligible online purchases.
13. Contact Us
Bedodour
21A Craven Road
Reading, RG1 5LE
United Kingdom
Email: contact@bedodour.co.uk
Phone: +44 7888 618155