Shipping policy
Last updated: November 10, 2026
Thank you for shopping with Bedodour. We aim to provide a clear, reliable, and convenient delivery experience for customers throughout the United Kingdom. All orders are shipped using FedEx delivery services, with tracking information provided after dispatch.
1. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Our handling time includes order verification, preparation, picking, and packing before dispatch.
Orders are processed Monday through Friday, excluding applicable UK public holidays.
2. Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM UK local time.
Orders placed before the cut-off time on a business day will generally enter processing according to our handling schedule.
Orders placed after 2:00 PM may begin processing on the next available business day.
We follow UK local time, including seasonal changes between Greenwich Mean Time (GMT) and British Summer Time (BST).
3. Shipping Carrier
Bedodour uses FedEx delivery services to ship customer orders within the United Kingdom.
FedEx provides shipment tracking information so customers can follow their parcels during transit.
The available delivery service may depend on the destination address and carrier service availability.
4. Shipping and Transit Time
Our estimated standard shipping transit time is:
4–6 business days after dispatch.
Transit time refers to the period between the shipment being dispatched and delivery to the customer's address.
Actual delivery times may vary depending on the delivery destination, FedEx operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
5. Estimated Total Delivery Time
The estimated total delivery time is:
5–8 business days.
This timeframe includes:
- Order processing and handling: 1–2 business days.
- FedEx shipping and transit: 4–6 business days after dispatch.
These estimates are not guaranteed delivery dates.
Business days exclude Saturdays, Sundays, and applicable public holidays.
6. Shipping Destinations
We currently offer delivery within the United Kingdom, subject to FedEx service availability for the customer's delivery address.
Available delivery options and any applicable shipping charges will be displayed during checkout before payment is completed.
7. Shipping Costs
Shipping costs, where applicable, will be displayed during checkout before the customer completes the purchase.
The final order total will include the applicable product prices, discounts, and shipping charges.
Customers can review the complete order total before submitting payment.
8. Shipping Confirmation and FedEx Tracking
Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.
This email will include your FedEx tracking number and tracking information where available.
You can track your shipment directly through the official FedEx tracking website:
Please allow some time for tracking information to become active after dispatch, as tracking updates may not appear immediately.
FedEx tracking updates may include shipment collection, transit progress, delivery status, and final delivery confirmation.
9. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping details, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch. However, changes may not be possible once an order has been shipped.
10. Delayed, Lost, or Damaged Orders
If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, please contact our customer support team.
Please provide:
- Your order number.
- The email address used at checkout.
- Your FedEx tracking number, if available.
- A description of the issue.
- Photographs of damaged products or packaging, where applicable.
We will review the matter and work with the relevant delivery provider where necessary to investigate the shipment.
We will work towards an appropriate resolution in accordance with applicable UK consumer protection laws.
11. Circumstances Beyond Our Control
Delivery estimates may occasionally be affected by:
- Severe weather conditions.
- FedEx service interruptions.
- Public holidays.
- Unexpected transportation delays.
- Unusually high parcel volumes.
- Other unforeseen delivery circumstances.
If your delivery is affected, please contact us for assistance.
Nothing in this policy limits your statutory consumer rights.
12. Contact Us
If you have any questions about our shipping policy, order processing, or delivery tracking, please contact us.
Bedodour
21A Craven Road
Reading, RG1 5LE
United Kingdom
Email: contact@bedodour.co.uk
Phone: +44 7888 618155
Our customer support team will be happy to assist you with your enquiry.